I have downloaded the Forticlient Online Installer from https://forticlient.com/downloads and try to run it. The image file gets downloaded fine but when it tried to unpack it I get the error
Double-click the FortiClient installer program file. 2 Follow the instructions on the screen, selecting Next to proceed through the installation options. When the installation has completed. Select Basic Setup if you are installing FortiClient on a standalone computer.
I've tried to search for an answer but they all point to using the offline installer. I have tried to get the offline installer from Fortinet support but they are being really unhelpful and refuse to give me.
Kevin BrydonKevin Brydon
1 Answer
Steps to fix
- Go to the directory
C:ProgramData
(you'll have to allow windows explorer to show hidden items) - Look for a file called
Applications
. No extension, thats the entire filename. - Rename it to
Applicationsx
- Try running the Forticlient installer again
- Go back to
C:ProgramData
- Delete the directory
C:ProgramDataApplications
(this is just used by the Forticlient installer) - Rename the file
C:ProgramDataApplicationsx
back toApplications
Reason
Forticlient installer unpacks the download file to a directory
C:ProgramDataApplication
. This conflicts with a file that already exists. Forticlient can't do anythign about it and fails.This problem would have been easier to fix if Fortinet Customer Support would have just given me the offline installer. They refused to do so because I wasn't a subscriber.
Just to add, I figured it out with help from this youtube video https://www.youtube.com/watch?v=_oPoyn54sTE. The video also tells you how to get the offline installer that Fortinet Customer Support refused to give me.
Kevin BrydonKevin Brydon